Shipping policy

Where your order ships from

We do not hold stock ourselves. Each item ships directly from the supplier who makes or warehouses it, and those suppliers are in different countries. That means two items in one order can arrive separately, on different days, in different packaging. Nothing has gone wrong when that happens.

Processing time

Most orders are passed to the supplier within one business day. Processing is not the same as transit, and the estimate below starts once the item has actually shipped.

How long delivery takes

Domestic items typically arrive within 3 to 7 business days after shipping.

Items shipping from outside the United States typically take 5 to 10 business days after shipping, plus 1 to 2 days for customs. We say so on the product page where that is the case.

These are estimates based on what our suppliers tell us, not guarantees. If we ever state a specific delivery date, we have a real basis for it.

If we are going to be late

If we cannot ship by the date we told you, we will contact you on or before that date and offer you a choice: a revised date, or cancel for a full refund. If we state no delivery estimate at all, we will ship within 30 days of your order or cancel and refund it.

If a revised date is more than 30 days after the original, your order is cancelled and refunded automatically unless you tell us to go ahead.

You do not have to chase us for any of this. It is our obligation, not yours.

Shipping cost

Shipping is calculated at checkout and shown to you before you pay. The price you see at checkout is the price you pay for that order.

Customs and duties

For items shipping from outside the United States, import duties or taxes may be charged on arrival by your local customs authority. Those charges are set by your government, not by us, and we cannot calculate or absorb them in advance.

Tracking

You will get a tracking number by email once the item ships. For an order with items from more than one supplier, you will get more than one tracking number.

Where we ship

We currently ship within the United States.

Lost or damaged

If a package arrives damaged, or tracking shows it delivered and it is not there, tell us and we will make it right. That is not a return and the 14-day return window does not apply to it.

Questions

Email support@upmyvibe.app with your order number.