Terms of service

Up My Vibe LLC Effective: 27 August 2026 · Last updated: 27 August 2026 1. Who we are, and what this is This site is operated by Up My Vibe LLC, a Tennessee limited liability company ("we," "us"). By using the site or placing an order you agree to these terms. If you don't agree with them, don't use the site. That's the whole mechanism. 2. The quiz, and what its results actually are The quiz is a calculation, not an opinion and not advice. You answer questions, and a fixed set of rules turns your answers into a style profile and a set of product suggestions. The same answers produce the same result every time. No part of the matching is a judgement about you as a person. What we are showing you These are products we sell. We choose what we stock, and we earn money when you buy. We want to be unambiguous about this because a quiz can easily look like something it isn't. We are not searching the market on your behalf. We have not compared every coat in the world. We stock a selection, we match you against that selection, and we make money on what you buy — exactly like any shop, except the shelf is arranged by your answers. What it is not It is not professional styling advice, and it is not personal advice of any other kind. It does not tell you what suits your body. We never ask about your body and we never infer anything about it from your answers. Sizes are whatever you select. We do not check them and we cannot know whether a garment will fit you. Use your own judgement about what to buy. If a suggestion looks wrong to you, it is wrong — you know more about this than the calculation does. 3. Buying things Orders Adding something to a cart is not a purchase, and placing an order is an offer to buy, not a completed sale. The contract forms when we send you a confirmation that the item has shipped — not when you click, and not when your card is authorised. We may decline or cancel an order, and refund you in full, if: the item is out of stock, the price or description was wrong, we cannot deliver to your address, or we reasonably believe the order is fraudulent. If we cancel, you get your money back. We will not substitute a different item without asking you. Prices Prices are in US dollars and include our margin. Prices can change, but the price you are shown at checkout is the price you pay for that order. If a price is obviously wrong — a listing error, a decimal in the wrong place — we may cancel and refund rather than honour it. We will tell you which item and why. Taxes Sales tax is calculated at checkout where it applies. One line item you may see: where a supplier in California has paid California tax on a shipment going to a California address, this appears as "California tax paid to California drop shipper." That is a specific, required form of words and it means what it says. 4. Delivery Times we state Where we state a delivery estimate, we have a reasonable basis for it. Where we state none, we will ship within 30 days of your order. Many of our items ship directly from a supplier, sometimes from outside the United States. We say so on the product page where that is the case, and those items take longer. If we are going to be late If we cannot ship by the date we told you, we will contact you on or before that date and offer you a choice: a revised date, or cancel and get a full refund. If the revised date is more than 30 days after the original, your order is cancelled and refunded automatically unless you tell us to go ahead. You do not have to chase us for this. It is our obligation, not yours. Risk and title Risk of loss passes to you on delivery. 5. Returns You have 14 days from delivery to return an item, and we pay return shipping. Items must be unworn, undamaged and in their original packaging with tags attached. We cannot accept returns of underwear, swimwear or earrings for hygiene reasons, and we will say so on those product pages. Refunds go back to your original payment method within 10 business days of us receiving the return. Faulty or wrongly-sent items: tell us and we will make it right — a replacement or a full refund including any shipping you paid. The 14-day window does not apply to a fault. 6. Your account and your conduct You do not need an account to take the quiz. Don't use the site to break the law, don't try to break the site, don't scrape it, and don't resell what you buy as if it came from us. We may refuse service. If we do, we will refund anything you have paid for and not received. 7. Our content, and yours Everything on the site — the quiz, the questions, the images, the text, the code — belongs to us or to our suppliers. If you send us feedback, you are giving us permission to use it to improve the product. Please don't send us anything you consider confidential, and please don't put personal information in a feedback box — there is nothing we need it for. 8. Limitation of liability To the fullest extent permitted by law: We are not liable for indirect, incidental, or consequential losses — lost profits, lost opportunity, or loss of data. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud. We do not exclude or limit your rights under any consumer protection law that applies to you. Where those rights conflict with anything above, those rights win. 9. Disputes Talk to us first. Email support@upmyvibe.app and give us 30 days. Most things end here. If that does not resolve it, you are free to take the matter to court. We do not require you to arbitrate, and we do not ask you to give up any right to join a class action. You keep every option the law gives you. 10. Governing law These terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules. This does not deprive you of the protection of consumer laws in the place where you live. 11. Changes to these terms We may update these terms. The date at the top changes when we do. The terms that apply to your order are the ones in force when you placed it. We will not apply a change retroactively to an order already made. 12. Contact support@upmyvibe.app Up My Vibe LLC 1032 Amelia Park Dr, Franklin, TN 37067, USA